- MISION, VISION AND VALUES
- ECONOMIC INDICATORS
- FINANCIALS STATEMENTS
- CORPORATE GOVERNANCE
- RATINGS REPORT
- OPERATIONAL RISK MANAGEMENT
History of the Bank At the end of the seventies, by means of a change in the Organic Law of the Banking System, the possibility that the state commercial banks could carry out activities outside of the country, was first seen. Thereafter, in 1972 said law was changed again, in order to permit the State Banks to select the organizations which would be the most convenient to carry out transactions abroad, under the condition that they act together. From that moment on, a group of Costa Rican bankers started a difficult task, headed by the NATIONAL BANK which as a leading bank in 1973 presented a request for authorization to open a branch in Panama, before the Central Bank of Costa Rica. At the same time, representatives of other State Banks, also intervened with these becoming shareholders of BICSA. In October of 1974, the Central Bank of Costa Rica issued the guidelines under which the Costa Rican state banks could open a bank in the Republic of Panama and on the 25 th of November of 1975, the General Comptroller of the Republic issued the related authorization. From its founding on the 20 th of September of 1976, BICSA had the definite support of the State Banks, condition that up to today it still maintains, this being its principal strength and method of development in the important banking activity that it has developed in Costa Rica and abroad. The initial capital investment was $1.25 million, with BICSA’s original objective being offering financial commercial services to the corporate client base. Different factors were considered in choosing Panama as the country in which to install the first office of BICSA, among which the favorable legislation of the country, the presence of a strong and active financial center and the opportunities offered by initiatives such as the Central American Common Market are outstanding. From its beginning, the operation of BICSA in Panama was developed with strong professionalism in a very competitive market, which up to today is reflected in the outstanding position that it occupies among the Panamanian banks with foreign licenses. Panama also fulfills a role in the business of correspondent banks, concentrating itself in Brazil, Venezuela, Peru, Ecuador and Bolivia. Due to growth and diversification of banking businesses in Costa Rica orientated towards foreign commerce, at the end of the seventies, it was necessary to create an office in Costa Rica. In this way, on the 20 th of September, 1978, an office of representation was opened in San Jose. In 1978, the efforts to convert the office of San Jose into a Costa Rican private bank which offered clients a series of services specific to corporative banks and complementary services for businesses abroad, were successful. The economic situation which Costa Rica found itself at the beginning of the eighties showed the important role of BICSA within the Costa Rican economy, since in the crisis of the external debt and the financial stagnation of the country, BICSA was an outstanding protagonist. During this period, it was very important for BICSA to be the only medium for the member banks and the Central Bank of Costa Rica to carry out business abroad, since, because of the world economic situation, the international financial community implemented a series of measures which affected its relation with the Costa Rican banks, in such a way, that this period had great significance for BICSA since it permitted it to explore the possibilities presented for development of foreign commerce. For the above reasons and the experience acquired during this process, the idea of installing a banking agency in the United States arose, and after various studies determined the convenience of establishing such in the State of Florida, among other reasons, because of its proximity with the Caribbean and Central America, the importance at world level of the Port of Miami and the solid international commercial structure. In September 1983, the office of BICSA in Miami was born, with a license of international banking agency granted by the banking authorities in Tallahassee. Its activities extended to operations of foreign commerce and trying to increase its relations with the private sector, with correspondent banks as well as developing personal and private banking. At present, besides our branch in the City of Miami, we have offices of representation in Costa Rica, Guatemala, El Salvador and Nicaragua.
Mision To encourage the development of our clients, contributing to the economic and social development of the countries where the bank participates by offering innovative, efficient, high quality and high added value financial services, thus maximizing the return of our clients. Vision We are the International Bank that generates growth and development opportunities for our clients, with innovative financial solutions tailored to their needs. Values
Daniel González Santiesteban
Chief Executive Officer / CEO
Federico Nieto González
Chief Information Officer / CIO
Julio Cesar Justiniano
Adolfo Camacho Abarca
Chief Financial Officer / CFO
María Eugenia Mora Junes
Chief Human Resources and Administration
Victor Luis Rojas
Chief Risk Officer / CRO
Chief Legal Officer / CLO
Evelia Stanziola de Cohen
Trust Services Regional Manager
Cristina Lachman Palm
Private Banking Regional Manager
Ingrid María José
Bicsa Factoring Manager
Bicsa Factoring Deputy Manager
Ricardo Roy Bell
Omar Moreno Barría
Chief Corporate Auditor
Panama Country Manager
Jorge Antonio Bejarano
Country Manager Miami Agency
Business Reginonal Manager
Client Services Manager Costa Rica
Representative Office Manager Nicaragua
Representative Office Manager El Salvador
Representative Office Manager Guatemala
Business Development Manager Panama
Business Development Manager Miami
Armando Manolo Gallardo
Credit Card Manager
Indicative Summary of Financial Market BICSA Panama y Miami
Value Date: JAN/24/2020 Economic Indicators (PDF)
CORPORATE GOVERNANCE (PDF)
Management objectives The Bank, following the regulatory guidelines and best practices, has defined a Comprehensive Risk Management System, whose main objective is to promote a healthy and safe banking environment. The function of Operational Risk is to guarantee the adequate administration of this risk, to achieve its understanding, to identify the operative risks present in the activities of the organization, to reinforce controls, to reduce the number of incidents or events, and to minimize monetary losses. Methodology and Management Framework The Corporate Risk Management has defined a methodology and an operational risk management framework that allows carrying out the identification, measurement, mitigation, monitoring, control and information of said risk in order to minimize the levels of losses due to this risk. All bank staff must apply this methodology and is responsible for the proper management of operational risks associated with their areas and activities. This methodology and management framework are fully detailed in the Operational Risk Manual, which has been approved by the Risk Directive Committee of BICSA. The methodology consists mainly of the following stages:
- Identification and evaluation of risks.
- Risk measurement (collection of events and incidents).
Mitigation of risks (implementation of controls and management action plans (for cases in which risks exceed an acceptance limit)).
- Risk monitoring (monitoring of risk indicators).
- Tests of effectiveness of controls.
Evaluation of Operational Risk in new Bank initiatives, products and / or services and significant improvements to processes.
- Periodic training with the different areas of the bank.
The management framework in order to guide the objectives and essential components of operational risk management are composed as detailed below: Phase 1 – Culture Stage in which all the staff of the organization is made aware of the importance of Operational Risk management. Phase 2 - Qualitative Management Stage in which the organizational structure, policies, identification of risks and prioritization of responses, development of indicators and self-assessments are defined. Phase 3 - Quantitative Management Stage in which the capture, data maintenance and collection of losses for the future design of internal models for calculating the capital requirement for operational risk occurs. Goals:
Definition of the processes of capture and maintenance of the database.
Main achievements Since the implementation of the operational risk management in the bank, the main achievements obtained can be listed below:
The improvement in the culture of operational risk from continuous training of employees that allows understanding and assimilating the importance of this concept from each of the work areas.
The satisfactory implementation of an organizational structure for the management of Operational Risk that includes, among others:
An Operational Risk Department that reports to the Corporate Risk Management and this one to the Risk Directive Committee.
The existence of an Operational Risk Administrator, in each of the bank's work areas, who is responsible for recording the events and incidents that occur in the department. Additionally, this collaborator proactively identifies measures and monitors the risks exposure of the area.
Functional Managers and Process Owners are responsible for creating and promoting a culture of Operational Risk Management within their area of responsibility, perform operational risk self-assessments in their processes and when applicable, develop action plans to mitigate them and ensure that business strategies and objectives are met.
The alignment of BICSA’s subsidiaries under the same Operational Risk Management model.
A robust database compilation of events and incidents for operational risk, classified by type of loss and business lines of the organization.
The strengthening of control processes and activities in the bank's operations for the prevention of risks, prioritizing and classifying the defined processes, in order to apply a methodological approach according to the level of risk of each process based on the cost-benefit ratio of the time and resources involved in applying different methodologies in relation to the impact on the Bank.
Perform management and minimization of operational risk that allows maintaining low levels of monetary losses due to operational risk over the years.
Include in the business management the process of identifying operational risks prior to the launch of a new product, service or activity offered by the entity.
The identification and monitoring of improvement opportunities, resulting from the various reviews and evaluations that are part of the Operational Risk Management, in conjunction with the Productivity Department and other areas through Quality Control Circles.
Implementation and monitoring of key risk indicators (KRIs) and other management metrics
The incorporation of Business Continuity Management as an integral part of the Operational Risk Management.