- YOUR PERSONAL INFORMATION
- YOUR PASSWORD
- YOUR E-BANKING
- YOUR TRANSFERS
- YOUR EMAIL
- YOUR COMPUTER
- YOUR ACCOUNTS
- WHEN USING THE ATM
Your personal information is private and confidential. Do not publish or disseminate the following information in any form (print, telephone, mail, person-to-person conversations and / or social networks):
- Personal Identity Card, Passport, Social Security and / or driver's license.
- Number of your credit and / or debit cards, or their security pin number. Try not to write them but learn them.
- All your personal information and bank information is important. Before throwing them away, try to disintegrate it, crushing the information and throwing them in various trash cans.
- Always check your credit history and report any unusual or unrecognized activity by you.
Memorize your password and do not write it anywhere it can be easily discovered by other persons.
Never include your password in an email.
Avoid the use of birthdays, phone numbers, pet or family names in passwords.
Do not utilize the same password for more than one account. If your password is discovered, it could give the attacker access to several of your accounts.
Create passwords in accordance with the website’s requirements. We recommend creating complex passwords that utilize upper case letters, lower case letters, numbers and special characters.
Change your password from time to time for greater security.
Always enter our Online Banking through our website, writing our website’s address www.bicsa.com in your browser’s address bar.
Once you are at our website, make sure that a green lock appears in the address bar, and that the address is shown as “https://www.bicsa.com” , the “s” indicating that it is a secure website.
Memorize your e-Banking access credentials (user name and passwords) and don’t share them with anyone.
When you are finished using e-Banking, make sure to close the session, clicking on the corresponding button.
You should use e-Banking through known devices, be it your personal computer, work computer or personal tablet.
Your internet browser’s version should comply with the minimum specification required by our e-Banking’s certification.
- Keep your token or security device in a safe place.
- Avoid making transfers from public places.
- Verify that the beneficiary account’s information is correct.
If you receive an email with information about the transfer you are carrying out, contact the beneficiary to confirm the information.
BICSA will never ask for this information through emails, telephone, person to person or social networks.
Delete any email where you are asked for confidential information, such as your telephone, client number, user name, password and account information, especially if it is marked URGENT.
Be wary of emails that show obvious and numerous grammatical errors. Often, these emails are fraudulent.
Never gain access to our website from links included in emails you have received.
- Keep your computer updated with the latest version of an anti-virus software.
- Avoid downloading programs and applications from untrustworthy sites, as these may have a virus that will affect your computer.
- Make sure that your internet browser has the latest updates released by its maker.
- Avoid sharing your computer with unknown persons that could have access to your confidential documents.
- Keep a personal firewall active on your computer.
- Update your computer’s operating system with the latest releases from its maker.
- Constantly review your accounts’ transactions to aid you in detecting fraud and detecting a suspicious transaction.
Use ATMs that are in well illuminated areas and are not isolated.
Never use ATMs that seem deteriorated or have obvious damage.
Check the appearance of the ATM to detect possible alterations or overlapping parts that you have not normally seen in others.
Protect your PIN, do not share it with other people and cover it when typing it on the keypad.
Check that there is no suspicious individual around you and do not accept help from anyone when using the ATM.
If someone approaches you at the moment of making a transaction, ask for their distance.
Be sure to withdraw your card after each transaction.
Frequently check your account statement for transactions made with your card to make sure they have been made by you.