Your personal information is private and confidential. Do not publish or disseminate the following information in any form (print, telephone, mail, person-to-person conversations and / or social networks):

  • Personal Identity Card, Passport, Social Security and / or driver's license.
  • Number of your credit and / or debit cards, or their security pin number. Try not to write them but learn them.
  • All your personal information and bank information is important. Before throwing them away, try to disintegrate it, crushing the information and throwing them in various trash cans.
  • Always check your credit history and report any unusual or unrecognized activity by you.


  • Memorize your password and do not write it anywhere it can be easily discovered by other persons.

  • Never include your password in an email.

  • Avoid the use of birthdays, phone numbers, pet or family names in passwords.

  • Do not utilize the same password for more than one account. If your password is discovered, it could give the attacker access to several of your accounts.

  • Create passwords in accordance with the website’s requirements. We recommend creating complex passwords that utilize upper case letters, lower case letters, numbers and special characters.

  • Change your password from time to time for greater security.


  • Always enter our Online Banking through our website, writing our website’s address in your browser’s address bar.

  • Once you are at our website, make sure that a green lock appears in the address bar, and that the address is shown as “” , the “s” indicating that it is a secure website.

  • Memorize your e-Banking access credentials (user name and passwords) and don’t share them with anyone.

  • When you are finished using e-Banking, make sure to close the session, clicking on the corresponding button.

  • You should use e-Banking through known devices, be it your personal computer, work computer or personal tablet.

  • Your internet browser’s version should comply with the minimum specification required by our e-Banking’s certification.

      ○     Internet Explorer Version 9 or higher
      ○     Google Chrome 42 or higher
      ○     Safari 5.1 or higher
      ○     Mozilla Firefox ESR 38 or higher

  • Keep your token or security device in a safe place.


  • Avoid making transfers from public places.
  • Verify that the beneficiary account’s information is correct.
  • If you receive an email with information about the transfer you are carrying out, contact the beneficiary to confirm the information.


  • BICSA will never ask for this information through emails, telephone, person to person or social networks.

  • Delete any email where you are asked for confidential information, such as your telephone, client number, user name, password and account information, especially if it is marked URGENT.

  • Be wary of emails that show obvious and numerous grammatical errors. Often, these emails are fraudulent.

  • Never gain access to our website from links included in emails you have received.


  • Keep your computer updated with the latest version of an anti-virus software.
  • Avoid downloading programs and applications from untrustworthy sites, as these may have a virus that will affect your computer.
  • Make sure that your internet browser has the latest updates released by its maker.
  • Avoid sharing your computer with unknown persons that could have access to your confidential documents.
  • Keep a personal firewall active on your computer.
  • Update your computer’s operating system with the latest releases from its maker.


  • Constantly review your accounts’ transactions to aid you in detecting fraud and detecting a suspicious transaction.


  • Use ATMs that are in well illuminated areas and are not isolated.

  • Never use ATMs that seem deteriorated or have obvious damage.

  • Check the appearance of the ATM to detect possible alterations or overlapping parts that you have not normally seen in others.

  • Protect your PIN, do not share it with other people and cover it when typing it on the keypad.

  • Check that there is no suspicious individual around you and do not accept help from anyone when using the ATM.

  • If someone approaches you at the moment of making a transaction, ask for their distance.

  • Be sure to withdraw your card after each transaction.

  • Frequently check your account statement for transactions made with your card to make sure they have been made by you.


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